Voicemail greeting.

[loopretnav]

Hi all

I have a mitel 3300 mxe with 9.0

I have recorded the greetings but the greetings are not playing. I get the default system greetings.

Calls are answered on 5324 set and n1 and n2 are prog. to ring other sets.

If I ring hunt group pilot and hit * I get the greeting that was recorded.

Looking for some help.

Kevin

 

[kwbMitel]

Give us more of the call flow, too many assumptions need to be made with what you gave so far.

Trunk type and voicemail type are important too

e.g.

Caller dials 1-NPA-NNX-XXXX
XXXX is Ring group
YYYY and ZZZZ are members of Ring Group
Ring group XXXX overflows to VM after 20 Seconds and VM AAAA needs to answer


*******************************************************
Occam's Razor - All things being equal, the simplest solution is the right one.

 

[Mitelpassion]

did you record the primary day open and closed greetings
if you only did open and the system is in night service you'll hear default. if you recorded closed greeting and you're in day service you'll hear default greeting.

have you assigned primary set 1 to the voicemail ports?

what are you using as the determinate for day night greeting? business hours or day night mode?

I've had some problems in the past with this where I use day night mode to determine what greeting plays. only after putting it in day then night then day then nigth again did it work.

reboot also helped. good luck

 

[IrwinMFletcher]

I believe internal and external calls get different greetings. Sounds like you recorded the internal one, not the external.

 

[Mitelpassion]

no internal and external get the same greeting however getting the AA to play when on an internal call you need to dial * when dialing the voicemail pilot.

 

[loopretnav]

I got this working by assigning mb 0 to ext 1900.

Callers were able to leave a message.

I have since added a PKM to set 1900.

When I call in now I get the company greeting, but when I select 0 I get that extension is not valid.


Any suggestions

 

[mitelmitel]

What I normally do is record Primary Open and Closed greetings.

I then program a phantom HG and forward that always to VM.

When you dial that HG you then get the newly recorded greetings.

You can then direct your external DDIs to that HG.