Voicemail greeting 3300

[asayani]

I have 3300 mx controller version 7.0 with embedded voicemail. When I am on the phone and some one calls me, my voicemail greeting does not play the caller hears the person you are calling is on the phone please leave a message after the tone.

I can get the voicemail greeting to play instead of this generic greeting when some calls while I am on the phone?

I read in this forum about customizing voicemail messages to address this issue. Can you guide me step by step as to how I would setup the customized voicemail greeting.

thanks

 

[Lundah]

Specifically what version are you running? There was an issue in the past, I think with one of the 7.0 releases, where callers to embedded VM did not hear the busy greeting.

 

[kwbMitel]

The instructions are detailed in the help files built in to the 3300

Look under Mailbox Greetings

*******************************************************
Occam's Razor - All things being equal, the simplest solution is the right one.

 

[asayani]

The 3300 version is 7.0.21.7.

I want callers to hear my voicemail greeting instead of the generic greeting while I am on the phone

 

[kwbMitel]

Did you read the docs?

*******************************************************
Occam's Razor - All things being equal, the simplest solution is the right one.

 

[asayani]

The Doc mentions something to do with making changes to system greeting options via the Administrator's Mailbox but does actual specify what exactly.

Can you point to the actual document?

 

[shawnb345]

Not sure if this will help but, We have the 6510 VM, and if that happens, the user needs to record a "Personal Greeting". In the 6510, there a few greetings they need to record and they soetimes get confused as to which is done.

 

[asayani]

shawnb345 we are using embedded voicemail on the 3300. Thanks for your help

kwbmitel can you point me to the actual documentation that mentions what I need to do to hear the voicemail greeting if a user is busy on the phone.

The help files I am looking at are not very clear as to what I need to do to implement voicemail greeting instead of the generic message "the person you are caaling is on the phone"

 

[kwbMitel]

I've never tried to disable the canned "the person is busy" message. I have seen posts indicating it is possible by manipulating the Customer greetings that are explained in the help files.

Time for a little experimentation on your part I would guess.

Sorry I can't help with more but encouragement.

*******************************************************
Occam's Razor - All things being equal, the simplest solution is the right one.

 

[SNIP81]

I have also been asked if i can change this. I found some info on it.

Log in to 3300
click on help
click search ---type in "voicemail greetings"
click on mailbox greetings

this should allow you to change default setting by going into admin mailbox