Voicemail forwarding to email deactivates.

[richiejames]

Hi, I'm a relatively new user of BCM's, and have a problem I'm hoping someone could help with please...

We use our BCM50 to forward voice messages to a google webmail account. This was set up using CallPilot Manager and Mailbox Manager.

Periodically (once a month or so) this feature turns itself off. We can enable it again using Mailbox Manager, but in the meantime any incoming messages aren't forwarded so we have to phone in to retrieve them, which ties up the phone lines.

What would cause this feature to disable itself? And how can we permanently prevent this from happening?

We don't use Unified Messaging Software on our PC's, the forwarding is done from the BCM itself.

Thanks in advance!

 

[DBrewsky]

Sounds like the messages are not being sent properly and the SMTP address programmed in the Call Pilot is incorrect.

Go into REPORTS and click on LOGS (can't remember the exact link title). Search in the new window for one of the email addresses. You will see what is happening.

But normally the email forwarding option is disabled when the messages can't be sent to the email account.

--DB

 

[DBrewsky]

One other thing. Your public IP address may be blocked as too many bad requests have been sent, so it may be blacklisted. You can check by typing in your public IP at

http://www.spamhaus.org.

Good luck.

--DB

 

[richiejames]

Thanks for your advice DBrewsky. The Report Log shows the following:

minor 2012-01-03T18:58:10.453654 bcm50 STLog [3396]: eventID=44010; message=VoiceMail - Message Forwarding - Mailbox 100 - A email messaging error occurred while delivering the message.; problemResolution=Message forwarding failed for the specified mailbox. Check the message forwarding configuration to ensure the configuration is valid.

We don't have a public IP address... and as far as I can tell, the settings in CallPilot Manager are correct: smtp address (smtp.gmail.com) and port (465) along with Account Name and Password.

TLS encryption is ticked, so is Enable User Admin. We don't have a "from" address entered... could that cause problems? Bearing in mind it forwards 60 messages a day with no probs, except once in a blue moon...

The forwarding email address is also entered in Mailbox Manager. This is where we have to retick the box when it disables itself.

Any ideas?
Thanks