Voicemail engaged

[Sparkresponse]

Hi There

Any thoughts on the following:

I've made no changes to the system.

Basically if i ring a station the phone just rings and will not go through to voicemail.


If I dial the hunt(99) extension 7099 it rings engaged too.

I've rebooted audix

Cheers

Dave R

 

[definityandcmuk]

Which audix is it and how is it integrated?


list trace on your station and call Audix, what error do you get?

If you monitor the voice channels from Audix what state are they in?

Do a list history to ensure no one else has made any changes

 

[Sparkresponse]

Hi There

This is the error message

12:58:56 denial event 1026: AUDIX Unavailable D1=0x17 D2=0x11a

 

[definityandcmuk]

What about the other questions are your channels in service?
How is the Audix connected?

Do you have any alarms on the Audix

 

[Sparkresponse]

Hi There

All other analogue lines are fine.

unsure how to check alarms on audix as I'm password.

I can ping the audix system.