Voicemail doesn't answer 1

[CableMonkey]

I have a Partner system with a Partner Mail VS release 5.

Normally, after three rings, incoming calls go to the AA. But recently we have had an intermittent problem where inbound calls will ring forever. What is could cause this?

My first thought was that maybe there are not enough voicemail ports, but I’m not sure how to check this. I have the system passwords, and know how to login, but I’m familiar enough with the Partner system to know were to look.

Any suggestions?

 

[TouchToneTommy]

Make sure all of the lines are assigned to the CallDistGrp No. 7 in #206-7

Make sure none of the lines are call covered to a non exsistant extension/mailbox in #208

Check the VMS Hunt Schedule in #506

Check the VMS Hunt Delay in #507

Make sure that ONLY the voice mail ports are in the voice mail hunt group 7 in #505-7

You could make an auto-intercom button for each of the voice mail ports and monitor their activity, seeing if they are all in use when the non-answer condition exsists.

Call each voice mail port individually, and see if they answer

Call the voice mail hunt group (777) repeatadly while watching those auto-intercom lights and make sure the calls cycle through the ports, and only through those ports

 

[CableMonkey]

Thanks Tommy, that was very helpful. Everything appeared to be configured correctly, so I guess it is a capacity issue, to may people leavening messages.

 

[skip555]

to may people leavening messages.

dont forget its not just peaple leaving messages the ports get used when subscribers access their mailboxs

In a couple of instances we were able to ascertain that VM ports were filling after lunch or meetings when employees where accsesing their boxs