Voicemail Disconnect Issue

[mtcerisier]

My System:

Magix R3
412TDL
408MLX
016T/R
Merlin Messaging R1.1

My problem:

When an external caller arrives at a voice mailbox, either through the AA, being transferred, or using the Direct VM button, and then hangs up once the prompt begins playing, there is usually a message left for that extension. The message that is left is comprised of silence, and then dial tone for about a second, and then the message ends. Even if a message is not left, anytime an outside party hangs up, there is at least a 5 second delay before the system notices that the other end hung up. I tried the same scenario on a Partner ACS3 system with Partner Mail VS5, and though the phone system took a similar amount of time to notice that the calling party had disconnected, I've never been able to replicate the same issue in the Voicemail unit--blank messages are never left.

This is my first Magix system, so I am drawing a blank. Is there anything that can be done so that the voice mail system can realize that the caller has disconnected?

Thanks in advance!

-Marc Cerisier

 

[merlinman]

You did not say what type of lines you have.

Check to see if loop start reliable disconnect is set to YES, if not, make it so.

 

[mtcerisier]

Thanks for the tip. That took care of that problem.

-marc

 

[dwaxman]

I am having this problem as well, however on my system it records a good two minutes of dialtone / operator messages. I can not find this "loop start reliable" setting. I do not have a computer hooked up to my system, and am programming from the operator extension. I have POTS lines.

 

[tdaugirdas]

Using the operator phone, go into system programming, start, lines/trunks, TT/LS Disc, LS Disconnect, Yes, Enter. Then exit out.

Tom Daugirdas,
President
STCG, Inc.
stcg.com