Voicemail Destination

[Bluebmw330]

We have an auto attendant which routes using the admin mailbox, and mailbox 1, 2, 3 etc. Most of the options did route to a ring group. We changed the set up so that the options route to a Nametag hunt group which is rerouted to the original ring group and then overflows to a further ring group, we did this so that the name of the huntgroup stays with the call.

However when someone in the group answers a call and transfers it to an internal extension which times out to vm, instead of getting the transferred to extensions mailbox we get the admin mailbox out of hours greeting. Any ideas

 

[kwbMitel]

This is the nature of Nametag Groups

Once a Nametag, always a Nametag.

When the call ultimately goes to VM it presents the Nametag extension.

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