Voicemail coverage for operator extension.

[846573]

Legend 7.0..I have second operator position, ext 148, which covers to an auto attendant at no answer. I need this user, ext. 148 to have a voicemail box that will trip her message waiting light on extension 148.

If I add a voicemail box for extension 148, then callers go to that voicemail box instead of the auto attendant.

Seems to me you can have either a MFM ghost extension that will trip the message light for ext 148, or do something with group coverage (although I've tried this).

Any help would be appreciated

 

[jinxs]

When you say Auto Attd. at no answer...does this mean that there are no rings before it goes to the AA or does it mean after a certain amount of rings if no one answers, then it will go to the AA. At any rate, this issue has been discussed many times. The only thing you need to do is either for an Immediate AA...no rings, just assign the Lines to the VM calling group...sys prog..exit..extensions..more..grp calling..lines/trunks..enter VM calling group...assign lines.

Or for the delayed Auto Attd...same as above except assign them to an unused calling group..not the VM calling group.

Then under Grp Calling..go to Overflow...enter the calling group that you assigned the lines to....then enter the VM calling group as overflow....then under number based overflow...make this 99 calls...and under time based overflow...change this to the amount of seconds before overflow...about 5 seconds per ring. Then in the VM make the unused calling group with the lines assigned to it the AA and change Extension 148 to be a regular VMB. That way, they have their own MB.

Good luck.

 

[846573]

Jinxs...I know I am so close.

I am using a 3rd party VM application (Verbatim) I assigned the lines(pool) to a separate group, set the overflows, etc. but when I create a box 148 in VM, outside calls go to that voicemail box, and not the AA. I guess I'm lost as to how the VM system knows that the incoming call is a outside call intended for the AA, as opposed to an inside call that goes to an individual VM box.

Craig

 

[jinxs]

Yep, that is the issue...In the Merlin messaging/merlin mail, you can assign m/b's to be AA. So in your case, you do have an issue, not using an AVAYA VM. Somehow, you need to call up your vendor on the VM and ask him/her for a solution. We deal with the Voicegate, one thing we can do is send calls across as above but do not assign anything to that number, by default, it would play the AA. The only issue is that you can't have multiple AA that way.

 

[846573]

Thanks Jinkx for continuing this conversation..

Actuall, I can have multiple AA because my voicemail application can assign different incoming calls to different question boxes, etc. So I have an 8 port VM, and I just have a different VM coverage group transfer to different lines going in the Vm computer. I would still have my little problem if I only had the single AA

My question is, how to really setup a AA so that the operator can have a VM box for extension 100, with a working message light.