Voicemail Callback

[nappyshock]

I've a strange problem i can't find the answer to.
I'm setting up a 3300 MXe with the latest ver 8 firmware.
I've setup a voicemail huntgroup for all the users personal voicemail and a seperate RAD huntgroup to play a RAD if the main incoming call goes over a certain number of rings. I have used a voicemail port in the RAD huntgroup which i've removed from the main voicmail huntgroup (i used the first port not the last i've been stung by that before). Now when i leave a message on a users personal voicemail, the message waiting light flashes on their phones (5340's) but when i press the message recall button instead of getting transferred to their mailbox i get a callback message shown on the phone from the main voicemail huntgroup saying "RAD Failure AT 9100/18:19" (9100 is the main voicemail huntgroup and 18:19 the time).

Any ideas anyone?

 

[kwbMitel]

Sorry to advise you that Mitel recommends that you do not use either the last OR the first as a RAD. I suspect you've now been burned twice.

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Occam's Razor - All things being equal, the simplest solution is the right one.

 

[nappyshock]

Thanks kwbMitel, i've changed the RAD voicemail port to 10 rebooted the controller but the problem is still there.

 

[kwbMitel]

Done this may times without issue.

Confirm:
- VM RAD port is in Separate hunt group
- VM Rad port is NOT in voicemail group
- VM Rad port has different COS with COV VM Port option turned off, Rad Port and Advanced rad ON.
- Calling VM Huntgroup manually (9100) works normally
- Calling VM Rad group is answered with RAD.


*******************************************************
Occam's Razor - All things being equal, the simplest solution is the right one.

 

[nappyshock]

Just to wrap this one up. It was an error in my programming, i'd enabled RAD on the main voicemail ports COS when i was playing setting it up and forgot about it.
Thanks for the help kwbMitel

 

[kwbMitel]

That will do it, I take it the COS's were not different then.

TTFN

*******************************************************
Occam's Razor - All things being equal, the simplest solution is the right one.

 

[nappyshock]

Yes.
I was told always check the COS first with problems. Why don't i listen!