Hi-
Our G700 Media Gateway - Avaya Communication Manager Release 3.1 - part of an S8300 system connects to our Intuity Audix - Voicemail server.
We are experiencing disconnection issues with our users - intermittent - the Avaya Message Manager client/software on their workstations when connecting to the Voicemail server.
If the users use their phone to access VM - all is well/fine.
We are pretty sure our Audix/VM server is the issue but only can access thru the web console and that has been locking up.
Also - ping/traceroute/tcping/(s) from workstations will "occasionally" timeout and port 80 is not available on the Audix server.
We've performed network testing - called Cisco support to troubleshoot our router & switch - proving that the network gear is not the issue.
However - we have noticed that when our 3rd party vendor setup the Audix server - the network card was configured for 10MB & half-duplex?
We have never changed or altered this config.
And hence - the switch was set to this speed/duplex as well - and of course we have lots of collisions from an interface status:
0 output errors, 4999 collisions, 1 interface resets
We've checked system Status - System status of VM, System monitor - no alerts, System Verification as well as CMOS - which we obviously have not changed.
In Utilities - the days until reboot = 89.
In the Admin Logs - we show that backups are successful and there is one Mailbox that is full.
In the Admin history log - I see this command - would this help us?
--> "list measurements network-load hour"
And in the Internet Messaging logs(relevant?):
There are a number of these entries --> [Tue Oct 16 13:06]-[3586]: Network I/O Error from 192.168.10.46 rc [74] 0 bytes 00:00:00
Though - we see these in the User Agent log(again - relevant?):
Sun Oct 6 21:02]-[3449]: successfully accessed Intuity server
[Wed Oct 16 19:51]-[4106]: successfully accessed Intuity server
Could the network card be our issue? Or is this device supposed to operate at 10MB/Half - speed/duplex?
If there is an issue with the NIC/network card - how could we troubleshot or fix? (the network adapter is onboard - wouldn't that require a new Motherboard?)
Maybe there is an OS issue - we are not sure where to start.
Any suggestions are welcome - thx.
-P
