Voicemail Answered vs. Lost 1

[YTCrackerz]

Looking at the reports today, seems a bit weird that I have 23 calls answered by voicemail and 36 lost by voicemail. I thought the definition of a lost call was "Not answered by an agent or voicemai". So if a call is not being answered by an agent and hitting the voice mailboxes, where does it become lost? Confusing really. Thanks for any input!

 

[IPGuru]

to flag a call that reaches voicemail as answered you need to tick the answered by voicemail tick in the reporting sectin of one of your call flow actions (usualy the one that goes to a mailbox)

 

[superikey]

Does this apply to CCC only? Will I be able ot see this data in the Delta Server and/or SMDR if I dont have CCC?

 

[YTCrackerz]

Thanks IPGuru that's great info. I think the problem is more in the fact (I believe anyway) that when a call is not answered after being transferred from the auto attendant to an agent, it is being flagged as lost by the Voicemail group. Or is this even possible? If a call is picked up by the auto attendant and then transferred to a line, is it automatically flagged as answered by voicemail (since the auto attendant is technically part of WMPro)? I'm going to do some testing today but this gives me a good starting point. Thanks again.