Voice treatment for New Route & PRIs

[leatherneckdiver]

I have 3 new PRIs which are going into a new route. I have the route and one of the PRIs configured but calls are getting intercepted to the attendant. The route is aquired in Symposium but I'm not sure where else it needs to be set up to give voice treatment.

Meridian 1 Rls 4.5
CallPilot 703t Rls 4.04
SCCS Rls 5.0

 

[KCFLHRC]

This is a new new one on me, I didn't know you could acquire a route.

 

[effort1584]

In your environment (CS1K) acquiring a route is for reports, not call handling. For call handling you need to have the pertinent numbers which will come in on the PRI setup as CDN's and then acquire the CDN's. From there you can provide voice treatments such as menus.