Voice System issue

[michelepin]

Hi all,

some Voice System boxes (not all, luckily !) did strange issue: with empty voicebox, the phone "ring" to alert for new message...but there's no any message !

Maybe IVM need a reboot...or what ?

This is the IVM:

<SUDIPIR=2001;DIRECTORY INFORMATION AT 09:59:37 01OCT13
DIRECTORY NUMBER : 2001
TYPE OF DIRECTORY NUMBER : GENERIC
NAME :

EXTENSION DIRECTORY CATEGORIES
CSP LIM CUST LANG
0 1 F

TYPE OF TERMINAL : IVM
EXTENSION TERMINAL DATA
SID EQU
1 1-2-62-00
1-2-62-01
1-2-62-02
1-2-62-03
1-2-62-04
1-2-62-05
1-2-62-06
1-2-62-07
1-2-62-08
1-2-62-09
1-2-62-10
1-2-62-11
1-2-62-12
1-2-62-13
1-2-62-14
1-2-62-15

END

<

Thanks, Michele

 

[himdp]

Is it extension 2001 which has the message waiting signal?
Print SUSIP and check to see if MEW ACT is shown.

 

[michelepin]

Thanks himdp for your reply but 2001 is the IVM:

<SUSIPIR=2001;STATUS INFORMATION AT 12:33:30 01OCT13
DIR TYPE TRAFFIC STATE/PTR LINE STATE/PTR DIV STATE ADD INFO
2001 IVM IDLE #0000 ASSIGNED #0348
END

<

The extension that receive the MEW signal, without any message, is (for example) 2417:

<SUSIPIR=2417;STATUS INFORMATION AT 12:34:34 01OCT13
DIR TYPE TRAFFIC STATE/PTR LINE STATE/PTR DIV STATE ADD INFO
2417 DTS IDLE #0271 FREE #03B6 NAN
ODN1:IDLE MEW ACT
ODN2:IDLE
ODN3:IDLE
END

<

and, for example, 2250:

<SUSIPIR=2250;STATUS INFORMATION AT 12:35:31 01OCT13
DIR TYPE TRAFFIC STATE/PTR LINE STATE/PTR DIV STATE ADD INFO
2250 ATS IDLE #0223 FREE #038B NAN
MEW ACT
END

<

as shown in IVBOPIR=ALL;

VOICE SYSTEM DATA PRINT
VSD DIR VCAT PERGR LANG NEW-SAVED-TIME
2001 2250 01 00 00 00-00-900

Thanks, Michele

 

[himdp]

You can see from the SUSIP prints that the MEW ACT is showing (message waiting active).
This means that the extension believes there is a message waiting when there is not one in the VM.
This indication must be removed on the MD110, the original procedure was to re-synchronise the system with the VM by doing ICUPI:IFCIND=x; but I do not think this is valid for IVM.

Invalid MEW indication can be removed by SACOS or SGSAI/SGSSI but I do not have that information to hand at present so perhaps someone else can help.

 

[parnum]

have you tried restarting or reseating the board? tried restarting IVLP?

best parnum

 

[ceejay55]

Just send another message to mailbox then delete it or #91# cancel msg waiting