Voice Recording

[JoeyCanolie]

Once again I am looking to you guys here to help me out.
Off the bat I would like to thank you guys in advance. Always have gotten me going.

This one is tuff.
We have added voice recording to our nortel system and want to roll it out to our support group. First we need to tell folks that they are being recorded.

If its possible i want to send people to an Auto Attendant if they dial direct to our support number, easy part, or if they dial there extension from the 1st AA. I want to be sure all callers that need support will get the 2nd AA that warns them of our recording. Wether they hit 4 for support there is a sub AA.

I know this is probably very confusing as i do not know quite how to write it down. So any help is appreciated or documents that show how to set up AA.

Thanks
Eric

 

[aragon]

I would suggest a call center application such as CallPilot Call Center or Cintech.
In ACD routing script make first announcement forced with warning preamble recorded in this announcment greeting.
If not then you must use a submenu in CCR tree with option to press single digit that will then route to support. You must record warning preamble in this submenu path.