Voice Quality of Remote Worker Avaya Equinox

[makemetrend]

We have an Avaya IPO SE 11.0.X with SBC for Remote Workers using Avata IX Workplace. We are having issues on te voice quality of the call.

When we call:
Mobile to Mobile: choppy
Mobile to Deskphone: choppy
Deskphone to mobile: smooth.

We are using NAT, is this a bandwidth issue?

 

[rdoubrava]

not bandwidth, you need QoS

 

[makemetrend]

Our sbc is using the best effort. The usual settijgs.

 

[derfloh]

It doesn't help if the providers involved don't look at it.

IP Office remote service

https://www.fwilke.com/home

Fixed price SIP trunk configuration:

https://www.fwilke.com/en/ip-office-sip-trunk-en/

CLI based cale blocking:

https://blog.fwilke.com/ip-office-block-calls-from-specific-cli/

SCN fallback over PSTN:

https://blog.fwilke.com/ip-office-scn-fallback/

 

[makemetrend]

Thread up!

just a reminder we are using NAT and the network guy told me that we are using 3mbps for mobility.

 

[derfloh]

How is the IT able to keep 3Mbit/s inbound free...

IP Office remote service

https://www.fwilke.com/home

Fixed price SIP trunk configuration:

https://www.fwilke.com/en/ip-office-sip-trunk-en/

CLI based cale blocking:

https://blog.fwilke.com/ip-office-block-calls-from-specific-cli/

SCN fallback over PSTN:

https://blog.fwilke.com/ip-office-scn-fallback/

 

[Travis Harper]

Is the remote worker connected via WiFi, or LTE on the phone.

I have noticed poor quality when connected via WiFi, but great quality when I disable the WiFi and connect over LTE.

I have plenty of bandwidth available over wifi, but I do not have QoS setup.


Travis