Voice Quality Issues

[fishhead64]

Anyone else having voice quality issues this week? Seemed to have started Tuesday. Audio drops out, both sides of the conversation, 6920/40 desk phones, both admin and call center staff.

https://oneview.mitel.com/s/trust

Reporting service degradation on Contact Center and Phone System.

Thanks!
Al Feinberg
MiCollab 9.7.1.103-01
Mitel Standard Linux 11.0.106
OVA 9.4.1.8
MiVoice Business Release level: 9.4
NuPoint Unified Messaging Build: 20.6.0.4.01
Revolutions 2023.1.2
MiCC 9.4.2
MiR 7.0.0-16.0
CCMWeb
PowerPlay

 

[Lundah]

That Mitel Trust site is only for MiCloud Connect. If you have on-prem stuff, you're not using MiCloud Connect.

 

[TheMitelGuy]

Your contact center is Mitel Contact Center Manager (CCM) which, unless you are using the IVR ports or softphones for agents, doesn't really have much to do with call quality. If you are having Quality of Service (QoS) issues, it's probably either the trunking if it involves external calls or it's a network issue. If's noticeable with internal to internal dialing - then you have a network QoS issue.