Voice Ports "Acquired Logout"

[Panchanka]

G'Day,

I noticed that my closed queue messaging from Call Pilot 3.0 was not working, so after a little bit of investigation, I noticed that my Symposium 5.0 has all the voice ports as "acquired logout". I tried de-acquiring and re-acquiring the voice port, but it stays in acquire pending state.

How can I change them to "acquired login". I think a reboot of SCCS will do the trick, but is there anything less impacting? Do I also have to reboot Call Pilot?

 

[sparcless]

When I've had a similar issue with Symposium 4.2 & using Meridian Mail, I would going into Meridian Mail & disable my voice ports. After re-enabling the voice ports, I would go into Symposium & re-acquire the voice ports.

 

[lretrievers]

You can try shutting down MAS Linkhandler and then restarting the VSM service and see if that helps....if not, a reboot is most likely in order.

 

[Panchanka]

I restarted the server. No difference, still "acquired logout

 

[lretrievers]

Did you shut down the Call Pilot too?

Shut down Symposium, then the Call Pilot. Be sure Symposium is completely up with all services before restarting the Call Pilot.

 

[Panchanka]

No I did not touch Call Pilot. Since I restarted SCCS yesterday and it is up with all the services running, can I simply restart CP today for the ports to come back up? Or does it have to be one right after the other?

 

[mte0910]

I have this problem from time to time with both Call Pilot and Meridian Mail.
Here are a couple of things I have done:

1.) Use the VSM status window to see the connection to Voice Mail. If you do not have the VSM status window up, here is how to set it to open.
Open the registry editor
My Computer\HKEY_LOCAL_MACHINE\SYSTEM\ControlSet001\Services\VSM_Services

Check for the existence of the DWORD "WindowOption"
If it does not exist, create it with the Value data:1 and Base: Hex
You must restart the VSM service to launch the window

2.) Restart the MAS LinkHandler Port #2 service.
3.) Restart the VSM_Service service.

Sometimes, I have to reacquire the access ports afterwards, but most of the time this does it.

This happens to me about once a month to at least one site, but I have several Symposiums all across the country.

 

[Panchanka]

MTE0910,

Thank you for the detailed advice, I followed it exactly. I had to create the DWORD as it was not there. After step #3 I was expecting a new window to open, but nothing happened. Also, since I am "Remote Desktop"ed into the server I can not view the System Monitor (so maybe it is the same thing). I have checked the status of the voice ports and they are still acquired logged out, de-acquired/re-acquired one and still logged out.

I will re-performs steps 2 and 3 from the server terminal to see if I can view the new window.

 

[sandyml]

panchanka,

Have you disabled and re-enabled the CallPilot ports in the PBX yet, as suggested earlier? That is usually the fix for "acquired logout" condition.

 

[Panchanka]

Sandyml, thanks for the reminder, that did the trick. I stopped and started all the ports in Call Pilot then in Symposium they all switched to acquired login. I should have substituted MMail for Call Pilot in an earlier post, it would have saved me a lot of aggrevation.

Thanks again for all your help.

 

[I2007]

FYI, you say you don't have the system monitor as you use Remote desktop... if you type in start -> run type this line: mstsc /v:x.x.x.x /console

where x is the ip adress of the CP, you will connect to the console and not a new session on the server, and it would be as if you used the local keyboard, monitor and mouse. You have to use this if you want to install service packs, patches etc through RDP.

i2007

 

[I2007]

Also, there should be a patch for this problem on the multimedia peps pages on nortel's web.

i2007