Voice Network Health Monitoring Tool

[jaybird260]

I have been given the task to find a Voice Network Performance Monitoring Tool. We have 28 Meridian PBXs deployed through out our enterprise of various sizes (Option 11, 61, 51, 81) and for 12 of them we have vendor provided traffic stats that are pulled daily. This gives us a historical view of the network which is fine for trending but we are looking for a tool that will give us a more "real time" view that would let us proactively adapt to changing network volumes or issues instead of reacting to them after customer complaints. I'm not exactly sure what I am looking for but believe that it is like a sniffer used to monitor the data network. We want to be able to look at utilization real time and have alarms generated to allow us to work in a proactive rather than reactive way.

Anyone know of any tools out there that can facilitate this?

 

[annacat]

You may want to look at teltronic, they have Nortel monitoring products. Hope this helps.

http://www.teltronics.com/products_services/ism/

 

[Justatec]

RSI AT

http://WWW.TELECOST.COM

 

[mextera]

Is this a large call center?

If so simposium is the tool you need. I think John may be able to speak on this with authority.

 

[johnpoole]

without your mention of acd, you can do traffic studies in load 2 on all your switches and auto compile that data, not as real time as a sniffer. to get that real time you'll need to write a script using procom ascept, that will give you the real time stats your looking for, if you use that to gather the data and excel to turn it into a more user frindly output, you'll come close to real time. and you'll know of not just conjestion post occurence, but watch for problems as traffic builds.

john poole
bellsouth business
columbia,sc