Voice Messaging PC Card

[salo0920]

I just got an ACS 4.0 stand alone unit and it seems to be working OK. I am now trying to add a Voice Messaging PC Card (LARGE) to the ACS but I cannot seem to connect to it. I understand that I have to ultimately assign 2 ports to Group 7 but which 2 ports? The doc says virtual ports 78 and 79, but when I call those ports directly using the intercom I get a reorder tone. I think I have tried all of the ports from 18 (10 - 17 are on the ACS processor card and are used for handsets) up with various responses but none from the voicemail. What I am missing here?

Thanks,
Harold Bondy

 

[salo0920]

One correction to the above is that I do NOT get a reorder tone, I get a busy signal.

 

[TouchToneTommy]

You need to assign ports 78 and 79 to hunt group 7:
#505-7-78-1, #505-7-79-1

Set the Transfer Return Extension for both ports to 10:
#306-78-10, #306-79-10

If you are going to have any lines answered by the Automated Attendant, assign them to Group Call Distrib-7:
#206-7-XX-1 (where XX is the line number)

Set the number of rings before the Automated Attendant answers with VMS Hunt Delay:
#506-M-XX-N (where M is the mode, 1=Day/2=Night, XX is the line number, and N is the number of rings from 0 to 9)

If you are goint to use a different number of rings between Day and Night Mode, add a Nght Service button to Ext. 10:
#503-3-[Press the Button on Ext. 10 that you want to be the Night Service Button (MUST be a button with lights)]

For each Mailbox that you assign, enable Auto VMS Cover:
#310-XX-1 (where XX is the Extension Number)

 

[salo0920]

Thanks for the thorough explanation Touch Tone, but I think there mst be something wrong with my VM PC card. I cannot even get it to answer when I dial intercom 78 or 79. I just get a busy signal. Is there some way to reset this card?

 

[franke]

Are you sure the PCMCIA card you have is for the 2-port voice mail and not the expansion card for the voice mail module?

 

[salo0920]

Yes, I am sure. It is the PC card LARGE

 

[salo0920]

Yes, I am sure. It is the PC card LARGE

 

[drewmich]

Sal,

I would default the ACS processor so start over from scratch.

FEATURE 00 then INTERCOM 00 - then # 98925327 and you will see SYSTEM DEFAULTING.

This will clear any previous programming that may be causing you trouble/conflicts.

Then follow carefully the instructions from Tommy --- make sure when you are done following step one - assigning the virtual ports #78 & #79 to Hunt Group #7 that they both show - ASSIGNED - not - UNASSIGNED. Then exit programming and dial directly into each port to test them - INTERCOM #78 & #79.

If they still don't ring and give you the VM prompt, your PC Card is bad which is a very common occurence with the PVM R3.0 LARGE. We can help if you run into that step - DEFECTIVE PC Card!

PS> You might try powering down your processor and trying the PVM Card in the opposite PCMCIA slot as we have seen an occasional pad PCMCIA slot when we are repairing customers ACS processors! Be sure the PC Card is seated firmly in the slot!

**************************

You need to assign ports 78 and 79 to hunt group 7:
#505-7-78-1, #505-7-79-1

Set the Transfer Return Extension for both ports to 10:
#306-78-10, #306-79-10

If you are going to have any lines answered by the Automated Attendant, assign them to Group Call Distrib-7:
#206-7-XX-1 (where XX is the line number)

Set the number of rings before the Automated Attendant answers with VMS Hunt Delay:
#506-M-XX-N (where M is the mode, 1=Day/2=Night, XX is the line number, and N is the number of rings from 0 to 9)

If you are goint to use a different number of rings between Day and Night Mode, add a Nght Service button to Ext. 10:
#503-3-[Press the Button on Ext. 10 that you want to be the Night Service Button (MUST be a button with lights)]

For each Mailbox that you assign, enable Auto VMS Cover:
#310-XX-1 (where XX is the Extension Number)
Andrew Roach
President
Drew Communications
Drew Telecom Group, Inc.
Lucent Voice Mail and Component Repair Specialists
Lucent/Avaya Telecom Brokers/Resellers
drew@triton.net
616-498-9213