Voice Message Indicator on 3904 phone - Will not light when message is left.

[babytech2009]

Hello All,

I have an issue with the voice message indicator light not working on 2 phones. I checked the class of service FNA MWA HTA the FDN and Hunt are pointing to the messaging system. The MWK key is programmed and it rolls to voicemail however when a voice message is left it will not light.


I checked also the call pilot mailbox. So far its only occuring for 2 desks phones. I made a few test calls leaving voice messages and it will not light.

I have yet to try swapping out the 3904 phone.

Any other avenue should I look into?

My next step was to replace the desk phone.




Thank you in advance.

 

[KCFLHRC]

If you have a multiple appearance of that DN then that is probably your issue. For example if Key 0 SCR 1234 also appears on key 3 of another TN then that is your issue if your MW in voice mail is set the 1234. If 1234 has a rollover # then tell it to light the light on that DN

 

[babytech2009]

KCFLRC

I will check that it only is on the one phone that is MARP the other phone has the same issue and its a SCR and does not appear on any other phone.

 

[babytech2009]

These are the 2 affected phones. I spoke incorrectly they are only BFS on another phone not MARP.


DES
TN 000 1 02 07 VIRTUAL
TYPE 3904
CDEN 8D
CTYP XDLC
CUST 0
MRT
ERL 0
FDN 72339
TGAR 1
LDN NO
NCOS 5
SGRP 0
RNPG 0
SCI 0
SSU
LNRS 16
XLST
SCPW
CLS UNR FBD WTA LPR MTD FNA HTA TDD HFA GRLD CRPD STSD
MWA LMPN RMMD AAD IMD XHD IRA NID OLA VCE DRG1
POD SLKD CCSD SWD LNA CNDA
CFTD SFD MRD DDV CNID CDCA MSID DAPA BFED RCBD
ICDD CDMD LLCN MCTD CLBD AUTU
GPUD DPUD DNDA CFXA ARHD FITD CLTD ASCD
CPFA CPTA ABDD CFHD FICD NAID BUZZ AGRD MOAD AHD
DDGA NAMA
DRDD EXR0
USMD USRD ULAD RTDD RBDD RBHD PGND OCBD FLXD FTTC MCBN
CDMR PRED RECD MCDD T87D SBMD
PKCH CROD ELCD VMSA
CPND_LANG ENG
RCO 0
BFTN 000 1 01 00
000 1 03 05
HUNT 72339
LHK 1
LPK 1
PLEV 02
PUID
UPWD
DANI NO
AST
IAPG 0
AACS NO
ITNA NO
DGRP
MLWU_LANG 0
MLNG ENG
DNDR 0
KEY 00 SCR 72329 0 MARP
CPND
NAME
XPLN 24
DISPLAY_FMT FIRST,LAST
01 SCR 82329 D MARP
CPND
NAME
XPLN 24
DISPLAY_FMT FIRST,LAST
02 ADL 16 80024
03 ADL 16 914078544654
04 MCK
05 ADL 16 72313
06 ADL 16 72328
07 AL 16 72319
08 ADL 16 72339
09 ADL 16 33018
10 ADL 16 33017
11 ADL 16 72313
12
13
14
15
16 MWK 72339
17 TRN
18 AO6
19 CFW 16 97046417465
20 RGA
21 PRK
22 RNP
23
24 PRS
25 CHG
26 CPN
27 CLT
28 RLT
29
30
31
DATE 25 FEB 2015


TN 000 1 02 01 VIRTUAL
TYPE 3904
CDEN 8D
CTYP XDLC
CUST 0
MRT
ERL 0
FDN 72339
TGAR 1
LDN NO
NCOS 5
SGRP 0
RNPG 0
SCI 0
SSU
LNRS 16
XLST
SCPW
CLS UNR FBD WTA LPR MTD FNA HTA TDD HFA GRLD CRPD STSD
MWA LMPN RMMD AAD IMD XHD IRA NID OLA VCE DRG1
POD SLKD CCSD SWD LNA CNDA
CFTD SFD MRD DDV CNID CDCA MSID DAPA BFED RCBD
ICDD CDMD LLCN MCTD CLBD AUTU
GPUD DPUD DNDA CFXA ARHD FITD CLTD ASCD
CPFA CPTA ABDD CFHD FICD NAID BUZZ AGRD MOAD AHD
DDGA NAMA
DRDD EXR0
USMD USRD ULAD RTDD RBDD RBHD PGND OCBD FLXD FTTC MCBN
CDMR PRED RECD MCDD T87D SBMD
PKCH CROD ELCD VMSA
CPND_LANG ENG
RCO 0
BFTN 000 1 03 05
HUNT 72339
LHK 1
LPK 1
PLEV 02
PUID
UPWD
DANI NO
AST
IAPG 0
AACS NO
ITNA NO
DGRP
MLWU_LANG 0
MLNG ENG
DNDR 0
KEY 00 SCR 72313 0 MARP
01 SCR 82313 0 MARP
CPND
NAME
XPLN 24
DISPLAY_FMT FIRST,LAST
02 ADL 16
03 ADL 16 72301
04 ADL 16
05 ADL 16
06 ADL 16
07 ADL 16
08 ADL 16
09 ADL 16
10 ADL 16
11 ADL 16
12
13
14
15
16 MWK 72339
17 TRN
18 AO6
19 CFW 16 72328
20 RGA
21 PRK
22 RNP
23
24 PRS
25 CHG
26 CPN
27 CLT
28 RLT
29
30
31
DATE 5 AUG 2011

 

[KCFLHRC]

MARP has nothing to do with the MW Indicator

 

[KCFLHRC]

If you are telling it to light the MW indicator on the key 0 DN make sure that DN doesn't appear anywhere else. If it does tell Call Pilot to light the light on the key 1 DN as long as it does not appear on another phone.

 

[Nortellian]

Is your Callpilot local to your site? If not make sure calls are routable from the callpilot to the phone. The mwi needs to follow the path a regular call would take. Put a MIK key on your phone and make sure you can manually light the light.