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VOICE MENU

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waleezo

IS-IT--Management
Dec 20, 2004
9
EG
i added a new voice menu and assigned it a DN in the DN-table but why whe i dial the dn it gives me busy is there something missing??
 
your right it needs to be in the dn table, but in your switch you need to send it to mail..the quickest way to do that is

ld 23
new
acd
xxxx (the number your dialing)
maxp 1
ncfw (the forward to dn for mail)

return at all other acd prompts

then when you dial it the switch know where to send it...

john poole
bellsouth business
columbia,sc
 
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