Jan 30, 2005 #1 waleezo IS-IT--Management Dec 20, 2004 9 EG i added a new voice menu and assigned it a DN in the DN-table but why whe i dial the dn it gives me busy is there something missing??
i added a new voice menu and assigned it a DN in the DN-table but why whe i dial the dn it gives me busy is there something missing??
Jan 31, 2005 #2 KillianK Technical User Oct 8, 2003 517 GB Try a CDN in place of the DN? Cheers, Killian, NextiraOne Ireland http://www.NextiraOne.ie Upvote 0 Downvote
Jan 31, 2005 #3 johnpoole Programmer May 26, 2004 19,375 US your right it needs to be in the dn table, but in your switch you need to send it to mail..the quickest way to do that is ld 23 new acd xxxx (the number your dialing) maxp 1 ncfw (the forward to dn for mail) return at all other acd prompts then when you dial it the switch know where to send it... john poole bellsouth business columbia,sc Upvote 0 Downvote
your right it needs to be in the dn table, but in your switch you need to send it to mail..the quickest way to do that is ld 23 new acd xxxx (the number your dialing) maxp 1 ncfw (the forward to dn for mail) return at all other acd prompts then when you dial it the switch know where to send it... john poole bellsouth business columbia,sc