Voice Mail

[3Sixty]

Hi Everyone,

I put up a very poor post before.

I mentioned an increased delay on a previous post. What I should have said was:-

If you setup an AA and CCR etc. When the caller gets the message prompt and the dial through options. If they do not dial anything and hold for the operator it seems to take between 20-30 seconds before it transfers to the attendant on the greeting table. On the previous version it was 10 secounds max.

Marshall

http://www.nortelsupport.net

 

[ccaug]

What voicemail are you using?

 

[acewarlock]

mrmarrshell I'm suprised at you, you didn't tell us what system and Rls.

 

[3Sixty]

Sorry Guys again the last post had that info.

The system version's are the new release's BCM 4.0 and BCM 50 2.0. I have experienced problem on both system types.

I am using the call pilot interface and have all the patches for both BCM 50 and 400. It is only on the new version I have experienced the increased delay if the user does not select and option of the CCR tree.

Marshall

http://www.nortelsupport.net