Voice mail will not take call

[goat41311]

Nortel
MICS 5.0, 0 x 32
Call Pilot 100 VM
Phone 7316 with 8 buttons set for extensions

Client calls office
Receptionist takes call and forwards to extension by use of preprogram CAP?(one of 8 buttons at top of phone) button.
Recpt. is use to voice mail (old system that is being replaced) picking up call to extension after 4 rings if no one is in office to answer extension.
Recpt. prefers not to have ring back and having to press FEAT 986 to route call to voice mail. ( Route it and forget it, I'm busy )
Is there any way to program system so that VM picks up after four rings to extension?
assit appreciated
NOVICE
David

 

[kclear]

Yes.

F985 (this will tell you the ext. # of voice mail)

F**266344
Password: "266344"
Terms&sets: "show"
Show set: (enter ext. you want to forward)
Press "show"
Press "next"
Capabilities: "show"
Fwd no answer: "show"
Fwd to: press "change"
Fwd to: enter "vm ext. #"
press "next"
Fwd delay: (4 is the default # of rings, press change if you want to change it)
press "next" then "heading" twice and do the same for each ext.
Good luck
Kevin Clear
Clearfield Comm.

 

[VIPE]

Yes, as kclear said. U need to FWRD no answer to VM (DN) and set the time of rings, this program is by station,
Ok.

 

[Arr]

Goat,
Your extention users can dial/autodial F984 (call pilot) and have the caller go straight to Vmail when they are not in the office. Cuts down on call handling delay.

PhM