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Voice-Mail will Not pickup!!

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quazimotto

quazimotto

Programmer
Mar 29, 2008
774
US
Greetings Gentlemen,


I have an IP Office version 5.0.26 with VM Pro. All was working fine and I rebooted PC and now the IP Office will not go to VM. Checked services. VM service is running and I restarted it for the heck of it. System says VM is not running. Any ideas?


Quaz
 
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No, more likely to be a firewall or IP address issue. First check the PC's IP address is whats on the Voicemail tab, and then check the firewall is not blocking the connection.
 
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I agree on firewall issue.

It's not running on a DNS Server?

You can enable a debug log in VMPro that perhaps shows more information.

Regards, Florian

IP Office remote service Fixed price SIP trunk configuration: CLI based cale blocking: SCN fallback over PSTN:
 
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Guys,

The system was running great. Just a re-boot to clear delta server problem. Everything is inside the router ( local ip address ). Florian, would you explain how to set-up debug log in VMPRO, please?


Quaz
 
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You might try unplugging both the IPO and VM Pro from the network and ping both addresses. I have seen where a user somewhere connects something with a conflicting IP. You could also connect the IPO directly to the VM server. That would at least rule out a network issue.

Dermis and feline can be divorced by manifold methods.*
*(Disclaimer for all advise given)--'Version Dependent'
 
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I'm going back out there tomorrow and I will see what is what. Thank you, Guys, for the information.


Quaz
 
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IPOLACKEY/Florian,


You guys were dead on the money with your diagnosis. I changed the IP address of the system and it came right back in service. Thank You, fellas. I appreciate the help.


Quaz
 
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