Voice mail to email using Gmail and VM Pro

[phonesaz]

I am trying to get voice mail to email working, using a gmail account that works at the same location when I switch to embedded mail. I have used both Gmail and an office365 account. This is the message I am getting from the log:

Attempting to connect to host 74.125.195.108 on port 587, local bound address is (null)
26/06/2018 20:47:21.105 - Successfully connected to host 74.125.195.108 on port 587
26/06/2018 20:47:21.162 - < 220 smtp.gmail.com ESMTP c4-v6sm7137942pfe.53 - gsmtp
26/06/2018 20:47:21.170 - ######## START OF CHUNK ######
26/06/2018 20:47:21.227 - > EHLO CentrixHR23
26/06/2018 20:47:21.284 - ######## END OF CHUNK ######
26/06/2018 20:47:21.341 - < 250-smtp.gmail.com at your service, [98.174.251.203]
26/06/2018 20:47:21.341 - 250-SIZE 35882577
26/06/2018 20:47:21.341 - 250-8BITMIME
26/06/2018 20:47:21.341 - 250-STARTTLS
26/06/2018 20:47:21.341 - 250-ENHANCEDSTATUSCODES
26/06/2018 20:47:21.341 - 250-PIPELINING
26/06/2018 20:47:21.341 - 250-CHUNKING
26/06/2018 20:47:21.341 - 250 SMTPUTF8
26/06/2018 20:47:21.348 - ######## START OF CHUNK ######
26/06/2018 20:47:21.415 - > AUTH LOGIN
26/06/2018 20:47:21.521 - ######## END OF CHUNK ######
26/06/2018 20:47:21.530 - < 530 5.7.0 Must issue a STARTTLS command first. c4-v6sm7137942pfe.53 - gsmtp
26/06/2018 20:47:21.545 - CSMTPConnection::AuthLogin: Server does not support AUTH LOGIN.
26/06/2018 20:47:21.554 - ######## START OF CHUNK ######
26/06/2018 20:47:21.561 - > QUIT
26/06/2018 20:47:21.618 - ######## END OF CHUNK ######
26/06/2018 20:47:21.626 - < 221 2.0.0 closing connection c4-v6sm7137942pfe.53 - gsmtp
26/06/2018 20:47:21.733 - CSMTPConnection::Connect: An unexpected HELO/EHLO response was received.
26/06/2018 20:47:21.790 - CSMTPConnection:isconnect: Already disconnected from SMTP server, doing nothing.

I get the AuthLogin: Server does not support AUTH LOGIN using either Office365 or gmail. When I follow the FAQ940-7897 setup using port 25 and the smtp-relay domain, I get a different version of the message that says port 587 requires authorization, even though I am using port 25. Any suggestions appreciated.

 

[intrigrant]

Always start with step one(mandatory): tell what you have
IP500? IP500V2? SE?
Software level?
and more if it is related.

 

[phonesaz]

Dumb of me. I am up to my eyeballs in this and have been working with Westi so just picked up where he and I left off. It is a regular 500V2 with R9.1. I had it set up with an older version of godaddy email; their workspace email for years and then when my subscription I didn't even know I had ran out it stopped working. I changed it to a gmail address that I use successfully on my embedded mail and it wouldn't work. So I switched THEM to embedded mail just to see if would work through their network and saw in Monitor that FQDN resolution was unsuccessful. I then looked at mine and the FQDN resolution gave me a fixed IP address for Gmail. I changed their system to use the fixed IP address in embedded messaging and it successfully sent an email. So I switched them back to VM Pro with the fixed IP address and every iteration of smtp.gmail I could think of (again referencing the FAQ above and my working one using 587 and authentication) and the message in the thread is the closest I can get. Hope that makes sense.

 

[phonesaz]

Further clarification. I have set it up using both the setup of from the FAQ using port 25 and my setup with authorization using port 587. The only thing I am not 100% sure of is if the relaying is set up properly. Their IT guy says it is. I can successfully telnet to 25. And when I use the FAQ setup, the first part of the message is similar; it seems to acknowledge receipt/contact with my server, and then gives me the same authentication error message at the end of the log message.

 

[Jmack23]

If its a free gmail account you have to enable allow unsecured apps under the security settings. You can just create a new gmail to test it.

 

[phonesaz]

It has the unsecured apps enabled. I use it for my IP Office, and generally use it to test other sites when we install new systems. It works fine when I switch to embedded messaging and fails within VM Pro. My client doesn't think that their IT guy did what he should have done within G-apps and is correcting that now. It will be great if that works.

 

[phonesaz]

After the relay was set in G-apps the message changed to this:

Attempting to connect to host smtp-relay.gmail.com on port 25, local bound address is (null)
27/06/2018 13:46:01.949 - Successfully connected to host smtp-relay.gmail.com on port 25
27/06/2018 13:46:02.010 - < 220 smtp-relay.gmail.com ESMTP c15-v6sm1888160itd.1 - gsmtp
27/06/2018 13:46:02.017 - ######## START OF CHUNK ######
27/06/2018 13:46:02.075 - > EHLO CentrixHR23
27/06/2018 13:46:02.081 - ######## END OF CHUNK ######
27/06/2018 13:46:02.170 - < 250-smtp-relay.gmail.com at your service, [98.174.251.203]
27/06/2018 13:46:02.170 - 250-SIZE 157286400
27/06/2018 13:46:02.170 - 250-8BITMIME
27/06/2018 13:46:02.170 - 250-STARTTLS
27/06/2018 13:46:02.170 - 250-ENHANCEDSTATUSCODES
27/06/2018 13:46:02.170 - 250-PIPELINING
27/06/2018 13:46:02.170 - 250-CHUNKING
27/06/2018 13:46:02.170 - 250 SMTPUTF8
27/06/2018 13:46:02.177 - ######## START OF CHUNK ######
27/06/2018 13:46:02.235 - > MAIL FROM:<email4unitech@gmail.com>
27/06/2018 13:46:02.292 - ######## END OF CHUNK ######
27/06/2018 13:46:02.328 - < 550 5.7.0

https://support.google.com/a/answer/6140680#maildenied

c15-v6sm1888160itd.1 - gsmtp
27/06/2018 13:46:02.336 - CSMTPConnection::SendMessageA: An unexpected MAIL response was received.
27/06/2018 13:46:02.393 - ######## START OF CHUNK ######
27/06/2018 13:46:02.450 - > QUIT
27/06/2018 13:46:02.507 - ######## END OF CHUNK ######
27/06/2018 13:46:02.515 - <
27/06/2018 13:46:02.522 - CSMTPConnection:isconnect: An unexpected QUIT response was received.

So I can change the error messages but I'm not making any real progress

 

[janni78]

I like to setup thing "properly" without using free gmail accounts =)

First of all, what e-mail provider do the customer have?
That is the provider you should use for relay.
I assume their company domain isn't gmail.com that is what you're trying to send from.

"Trying is the first step to failure..." - Homer

 

[PhonesTech]

Gmail is giving you the explanation in link:

https://support.google.com/a/answer/6140680#maildenied