Voice Mail system recordings

[JJacobs313]

So for some reason, when forwarding a voice mail now, you putin the extension you want to forward to then #, says the name of the mailbox you entered, and then the system repeats itself asking for the extension of the mailbox, or if you are finished press #. I have had several users, who have been here for many years call me saying they can no longer forward voice mail. When I go test this with them, they can, there is just an extra step now. Instead of enter in extension and go, the asking again is throwing them off. Not sure if this makes sense to anyone, or if they know anything about it. We do not utilize fax with voice mail at all. I am running MSS 4.0

 

[JJacobs313]

I also know how to change the main greeting, but can you change the system options? I have taken this system over and will be upgrading, but probably not for another year. Just seems clunky. Also forward with or without comment has disappeared, just says with comment. I have restarted both systems.

 

[KenMeans]

The forwarding of messages has always worked like that in MM. (i assume you have MM)

As far as forwarding with or with out comments may be a COS setting but i would need to know the type of system and the software level.


Ken Means

http://www.tel-is.com

"I find that the harder I work, the more luck I seem to have."
- Thomas Jefferson (1743-1826)