Voice mail Selector Codes

[ltbaggz]

I just have a quick question with setting up the auto attendant with a Large Voice Mail card. When setting up different menu options/selector codes I have been told that since it does a direct extension transfer you cannot use group 1 since all of the extensions begin with a 1, essentially disabling the INT 10, 11 etc... Is this accurate? Also would this be the same thing if option 2 was used and there are extensions in the 20's?

I am just curious because ideally i would like to use 1 2 3 options just because it is more intuitive to the caller rather than saying 3 4 5.

Thanks for the help,
Drew

 

[TouchToneTommy]

If you direct Selector Code 1 to a particular extension, anytime some tries to dial an extension starting with a 1, like 10, 11, 12, etc. the call will go where the selector code is set. It won't wait for the 2nd digit. Save if you have extensions in the 20's, 30's, etc.

That's just the way it is.

Start your one digit choices at 9 and work backwards.

 

[ltbaggz]

sounds good, thanks for the confirmation on this. Much better to start form 9 and work back so that you don't have to re-record everything if you add and extension and bump into the 20's or 30's.

thanks,
Drew