Voice mail question

[pcutler]

Hi everyone,

I have a question regarding Meridian Mail REL 13.

I have created a mailbox, programmed an ACD queue and permanently forwarded the queue to voice mail. That part works fine.

The fly in the ointment is that every caller hears the message “The person at extension XXXX is on the phone” before they get forwarded to mail.

I know that there is a way to keep this announcement from running, but I’m at a loss to figure out what it is.

Any help would be appreciated.

Thanks.

Peter.

 

[tim080772]

This is the prompt 'Caller notified of busy line', but I don't have a system in front of me to say where it is

Tim Russell

http://www.russellweb.co.uk/nortel

 

[pcutler]

Thanks,

I found it in Class of Service.

Peter.