Voice Mail Outbound xfr 1

[ncamilli]

Hello... I have a Norstar MICS telephone system with voicemail.

I was told that there is a way to setup my voicemail box so that if a caller presses "7" or something while listening to my message, they could be transfered to my cellphone or another number. I need a walkthrough on this process if it is possible.

My system is connected to both a PRI and multiple standard telephone lines. I use the Norstar Voice Mail Manager software to configure my voice mail boxes.

Thanks in advance for any help.

 

[SupportDude]

First, you need to ensure the class of service assigned to the mailbox allows outbound transfer.
Next, provide a path for the call to use. You can do this using VoiceMail Manager, if I remember right its called outdial.
Setup the outdial destination at the mailbox level.
You can do this using F981.

-SD-

http://www.mysupportguy.net

 

[RikRodgers]

Also make sure you record and choose your ALT greeting in your mailbox. It won't work, otherwise.

 

[Phonehed]

That should work with either the primary or the alternate greeting.

 

[SupportDude]

Agreed.
Primary or Alternate.
Plus, Alternate has that annoying little "ding".

-SD-

http://www.mysupportguy.net