Voice Mail Option Within Symposium

[Lenana]

We're exploring the idea of giving our customers the option to leave a message instead of waiting in queue and also if they call after business hours. We have SCCS 4.0 and Meridian Mail. Any ideas how this is done with the current setup?

Lenana.

 

[Supernn]

You should have a mailbox in the Meridian Mail, which has the same number as the CDN the call comes in.

In Symposium you should insert the following command in the appropriate script:

ROUTE CALL VMAIL

where the script variable VMAIL is a global variable, a DN with the same number as you would normally dial to get to the MMail.

 

[iptuser]

If may be better for you to offer them to choice using teh script below, The caller is asked via the vocie segment " if you wish to leave a message press 1". The digit 1 is put in a varible called menu_choice_cv. If tehy have entered 1 then it is chekced by the "if menu_choice_cv=1 then ......

OPEN VOICE SESSION
PLAY PROMPT
VOICE SEGMENT vmail_press1_vs
COLLECT 1 DIGITS INTO Menu_choice_cv INTER DIGIT TIMER 3
END VOICE SESSION


IF Menu_choice_cv = 1 THEN
ROUTE CALL Mail_gv
END IF



wayne

 

[Supernn]

You are correct, but this is only if you have the Voice Prompt Editor licensed. This is not activated by default.