I've cross posted in General telecoms as well,so apologies but pretty desperate.
We have an issue with Aastra 9133i IP Phones that's causing us major problems.
In summary if the phone is ringing and you press the disconnect key, it sends it to voice mail. Our users do NOT have voice mail. So what happens it tries to use a default routing list for the user, but the call is lost in the system (TeleVantage) and causes all sorts of issues.
So we need either to route to a designated extension (so we can handle it) or ideally, disable the ability to send the call to voice mail in the first place. But of course we need the key to still act as a disconnect key.
thanks,
Stu..
Only the truly stupid believe they know everything.
Stu.. 2004
We have an issue with Aastra 9133i IP Phones that's causing us major problems.
In summary if the phone is ringing and you press the disconnect key, it sends it to voice mail. Our users do NOT have voice mail. So what happens it tries to use a default routing list for the user, but the call is lost in the system (TeleVantage) and causes all sorts of issues.
So we need either to route to a designated extension (so we can handle it) or ideally, disable the ability to send the call to voice mail in the first place. But of course we need the key to still act as a disconnect key.
thanks,
Stu..
Only the truly stupid believe they know everything.
Stu.. 2004
