Voice mail notification 2

[markus115]

We have a Option 81, CallPilot 4.0 and Symposium 5.0. I have a script that routes calls to a voice mail box after hours or if the skillset is out of service. My problem is how can I notify the supervisors if there is a message in that box? They already have voice mail so I can't use the red light on their phone. Is there a way to setup a key on the phone to blink when there is mail in another box?

 

[pbxn]

You can add their extension to the mwi section of the queue mailbox in CP.
When they check their vm, and they have no messages in their personal mb they will know to check the other mb.

 

[lretrievers]

You can add either an Extended Message Waiting Key (XMWK) or Remote Message Waiting Key (RMWK) to their phone.

 

[mte0910]

Multiple message waiting indications on one set:
The MWDN feature allows a user to have a separate MWK, called the Extended Message Waiting Key (XMWK), for each of the mailbox DNs configured on that set. The DN associated with the XMWK must be configured as a non-PDN on that set.
The XMWK starts flashing when a new voice message is received for the DN associated with this key. Once all the new voice messages have been retrieved, the indication on the XMWK associated with that DN is canceled.


Multiple message waiting indications for one mailbox on more than one set:
With the MWDN feature, when a mailbox DN appears on more than one set, the XMWK can be configured for the non-primary appearance of the mailbox DN on each set. The DN associated with the common mailbox must be configured as a non-PDN on all the sets where it appears (except for the
one PDN set).
When a new voice message is received for the DN associated with the common mailbox, all the XMWKs configured on all the sets and associated with this DN start flashing. Once all the new messages from the common mailbox have been retrieved by any of the users, the message waiting indication on all the XMWKs associated with the general mailbox DN is canceled.

Remote message waiting indication for message monitoring:
With the MWDN feature, users can monitor the status of their mailboxes from a remote set without logging into
their sets.When a new message arrives to the monitored mailbox DN, the message waiting indication is propagated to the Remote Message Waiting Key (RMWK) on a remote set that is programmed for that mailbox DN. The RMWK monitors those DNs which have at least one primary appearance.
The Message Center DN must be configured; configuring the monitored mailbox DN is optional. The RMWK for the mailbox DN is user programmable from the set.
When programmed, the RMWK starts flashing if any new voice message arrives for the associated mailbox DN; if not, the RMWK remains steadily lit. To cancel the RMWK function, press the RMWK when it is lit or flashing. The temporary redirection and message waiting indicator propagation of a
Phantom TN uses this component of the MWDN feature.