Voice Mail for Hunt Groups Trying to Save Vectors

[jcmann]

I am trying to find a way to save vectors in my switch. I do not have variable vectors. CM 1.5.

Example:

I have 10 agents with 10 hunt groups.

I would like to use 1 vector



01 wait-time 0 secs hearing silence
02 announcement 35800
03 queue-to skill 1st pri m
04 wait-time 60 secs hearing music
05 messaging skill 1st for extension active
06 stop

I know how I can do this by using 10 vectors by just adding messaging skill 99 for extension (each agent id).

I did notice you can set up a coverage path for a hunt group, but that didn’t seem to work.

I also considered RONA but it has to be a vnd which would also require vectors.

Any help would be appreciated.

 

[Stinney]

1st, you have to set the messaging skill to your voicemail skill (apppears to be 99)

2nd, the extension active is actually the VDN extension, not the hunt group extension.

So if it's practical for you to you set up voicemail for the VDNs this would work.


- Stinney

Quoting only proves you know how to cut and paste.