Voice Mail for ACDN

[Guntha]

hello

I am trying to set up a voice mail box for an ACDN line. Our last Sales VP did not want anything to go to Voice Mail for some reason. Our new VP wants it to so the ACDN (EXT 7800)currently rolls to 6900 when 7800 is busy, then if its not answered it rolls to a message that says the caller does not subscribe to this service. I printed 6900's DN and it looks like this

REQ: prt
TYPE: dnb
CUST
DN 6900
DATE
PAGE
DES

CUST 00


DN 6900
TYPE ACDN
ACID 7410 TN 013 0 00 08

NACT

THE TN print out for 13 8 is as follows;

REQ: prt 13 8
SCH0100
REQ: prt
TYPE: tnb
TN 13 8
DATE
PAGE
DES

DES ADMIN
TN 013 0 00 08
TYPE 3904
CDEN 8D
CUST 0
FDN 7899
TGAR 1
LDN NO
NCOS 5
SGRP 0
RNPG 25
SCI 0
SSU 0000
LNRS 16
XLST
CLS CTD FBD WTA LPR PUA MTD FNA HTA TDD HFA GRLD CRPD STSD
MWA LMPX RMMD SMWA AAD IMD XHD IRD NID OLD VCE DRG1
POD DSX VMD CMSD SLKD CCSD SWD LNA CNDA
CFTD SFD MRD DDV CNID CDCA MSID DAPA BFED RCBD
ICDA CDMD LLCN MCTD CLBD AUTU
GPUA DPUD DNDA CFXD ARHD FITD CNTD CLTD ASCD
CPFA CPTA ABDD CFHD FICD NAID BUZZ AGRD MOAD AHD
DDGA NAMA
DRDD EXR0
USRD ULAD RTDD RBDD RBHD PGND OCBD FLXD FTTC MCBN CDMR
CPND_LANG ENG
RCO 2
HUNT 7899
LHK 4
PLEV 02
CSDN
SPID NONE
AST
IAPG 0
AACS NO
ITNA NO
DGRP
PRI 01
MLWU_LANG 0
MLNG ENG
DNDR 0
KEY 00 ACD 6900 0 7410
AGN
01 SCR 5233 0
02 NRD
03 SCR 7827 0 MARP
CPND
NAME *******
XPLN 27
DISPLAY_FMT FIRST,LAST
04 SCR 6827 0 MARP
05 SCR 7828 0 MARP
CPND
NAME *******
XPLN 27
DISPLAY_FMT FIRST,LAST
06 SCR 6828 0 MARP
07 SCR 7808 0
CPND
NAME *******
XPLN 27
DISPLAY_FMT FIRST,LAST
08 SCR 7809 0
CPND
NAME ******
XPLN 27
DISPLAY_FMT FIRST,LAST
09 MSB
10 XMWK 7899 7827
11 SSU 0000
12
13
14
15
16 MWK 7899
17 TRN
18 AO6
19 CFW 16 7809
20 RGA
21 PRK
22 RNP
23 SCC 0051
24
25
26
27
28
29
30
31
DATE 29 APR 2009


NACT


any ideas?

I mostly do just MAC on this system so this issue is a bit out of my realm

Thank you in advance!

 

[GHTROUT]

The rule of thumb is "The Mailbox DN needs to match the number that the person originally dialed" So, in your case, the number people are calling does not match any Mailbox DNs you have built - so far



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[EddieDuece]

Go to LD 23;
REQ prt
TYPE acd
CUST 0
ACDN 6900 <<<<<<<<ACD 6900
TYPE ACD
CUST 0
MWC NO
DSAC NO
MAXP 8
SDNB NO
BSCW NO
ISAP NO
AACQ NO
RGAI NO
ACAA YES
FRRT 24
FRT 2
SRRT 21
SRT 46
NRRT
FROA NO
CALP POS
ICDD NO
NCFW 3353 <<<<<<<<Voicemail Pilot DN
FNCF NO
FORC NO
RTQT 6
RTQO MSB
SPCP NO
OBTN NO
RAO NO
CWTH 1
NCWL YES
CWLF 3
CWLW 5
BYTH 3
OVTH 5
TOFT NONE
HPQ NO
OCN NO
OVDN
IFDN
OVBU BSY BSY LNK BSY
EMRT
MURT 19
RTPC NO
STIO
TSFT 20
HOML NO
RDNA NO
LABEL_KEY0 NO
NRAC NO
DAL NO
RPRT YES
RAGT 4
DURT 30
RSND 4
FCTH 20
CRQS 100
IVR NO
OBSC NO
OBPT 5
CWNT NONE

You have those 2 prompts and a mailbox for 6900 will land the call in voicemail, provided you have the rest of the ACD set up correctly.