voice mail delivery delayed

[ndpace]

I have users that checked their voice mail at 5pm and have none. Then in the morning they check their messages and have one from 3:30pm from the day before. Whats up?

I checked the obvious, and the VM time is correct.

thanks, Jim

 

[DeeBeam]

I heard of this before, and a different vendor said it was a Y2K issue on older VMs on NAMs, hopped back on the plane to Houston and was never heard of again. I don't see how that can be three years after the fact, but I probably don't know everything about it. We had to put in another NAM anyway, and used that VM, so I never heard the end of that story. But I am interested...

 

[rookie10]

Try rebooting the system 3-5 times, they said this would clear the memory buffer.

 

[westcoaster]

Here is another two threads on this subject...
thread799-455182 anyone has any new info as to a solution I will be happy to hear about it...
Be careful when rebooting a flash voicemail, the flash may just take a dump and lose all it's programming if done incorrectly or too many times in a row...

 

[mroberts]

Another possibility is that when the message was left, the channels were all busy. If you have the COS set to 1 then it will only try 3 times 5 minutes apart to get a channel out to set the message for you on the display. If all the channels were busy for 15 minutes then it wouldn't light the light until the next new message.

How many users do you have to how many ports? MRoberts
mroberts@americaii.com

http://www.a1teletronics.com

 

[ndpace]

They are COS 9, which has the same interval and retries as 1.
We currently have 25 users. Sorry but I am a newbie. Are ports the same as lines? If so we have 7. If not, where can I check to see?

thanks in advance, Jim