Voice Mail Button Not Working

[cipher7836]

IP Office v5

I have one, and only one, user that can't use their voice mail button. On every user's phone there is a Voice Mail button we placed on their screen using button programming. When you press it you hear your name, and how many voicemails came in and whatnot.

On this one user she gets the voicemail prompt as if she's using vm for the first time. It asks for her extension and password. I copy and pasted my line in the system manager onto her button programming....nothing changed. I switched phones and still nothing changed. All her settings look just like everyone else's.
What could I be missing?

 

[Ragnorak]

Starting with the obvious, did she actually set up her voicemail?

Is there a space after name? I have seen that cause the bahavior you describe.

 

[cipher7836]

She set up her voicemail, and just goes through the prompts to retrieve it. She was moved from one location to another 6 months ago which is when this started. But she's still connected to the same Avaya switch. There are no spaces in her name either.

 

[DigitelD]

Did her extension number change?

SHK Certified (School of Hard Knocks)
NCSS, ATSP/IP

 

[amriddle01]

Delete and recreate the user, or rename her user name slightly (not the one displayed on the handset) so it's a fresh mailbox

http://www.ipoffice.tel

 

[Bas1234]

ShortCode *17 on the user shortcodes?
Vxxx wrong or gone on the user?
User Rights?

___________________________________________
It works! Now if only I could remember what I did...

Dain Bramaged (Avaya Search tool

http://tinyurl.com/bas1234

)
______________________________________

 

[cipher7836]

The user has no short codes from what I can tell. Their rights are the same as the other users. What is "Vxxx wrong" mean?

 

[amriddle01]

Users source numbers, should be Vxxx where xxx is the extn

http://www.ipoffice.tel

 

[cipher7836]

You're a genius! Her source number was vxxx. I changed it to a capital V and now it all works!!!! THANKS!!!!

 

[amriddle01]

Cool, but someone must have changed that for it to become lowercase and stop working

http://www.ipoffice.tel

 

[Bas1234]

Thanks for the Pink...

___________________________________________
It works! Now if only I could remember what I did...

Dain Bramaged (Avaya Search tool

http://tinyurl.com/bas1234

)
______________________________________