Voice Mail Box disconnects caller

[DSIDAVE]

CallPilot 100 3.0 SW. Call comes in rings 4 times to Ext.222 then Forwards To Voice mail box 222. customer wants caller to be able to press a button to get the company directory. Is this possible?

I thought they could press * then # but that just hangs up on the caller and if they press # it beeps for them to leave a message.

 

[curlycord]

Go to AA/GRTG/GRTG/ Return to AA = Y, if it's N then that why your getting disconnect.

=----(((((((((()----=
curlycord

http://www.curlycord.com

 

[clidpri]

give them the option to press # in the company greeting / CCR Tree menu
in order to get the DIRECTORY.
Once a caller gets the vm box greeting they can get the operator if set to avalible.
that is called target attendent.
which can be changed in MB options, by default it is the system attendent.

 

[RikRodgers]

curly's got your answer.