Voice Mail Backup

[kmmcdanie]

Hi,

We are on an Option 11C and I have a question about voice mail back up and the Call Pilot Admin Client.

When you back up the voice mail (as we do to a scsi tape drive) does it also back up all of our menus that were built using Application Builder?

Also where are the back up specifics defined? When we look under Backup Definitions, all we see are two choices:

SystemBackup
FullBackup

and there is nowhere (as far as I can see) where you can go to see exactly what each choice is backing up. Are these choices defaults or were they defined and named by the person who installed our system?

Thank you for your time!
Kathleen

 

[PERRYPJ]

SYSTEM BACKUP IS ALL FILES INCLUDING APP BUILDER AND MAILBOX PROFILES, A FULL BACKUP ALSO BACKS UP THE MESSAGES.
I'VE SEEN LAWYER FIRMS THAT DO FULL BACKUP ON A DAILY BASES, BUT IF YOU DON'T CARE JUST PERFORM SYSTEM BACKUP.

OLD ROLMEN WORKING ON NORTELS

 

[kmmcdanie]

Hi,

Thanks for answering! Is it at all possible that what you said is the other way around? The reason I am asking is because when we run a full backup it only takes 3 minutes and when we run a system backup it takes 2-3 hours.

Also am I correct in saying that there is no place where you can go and view the backup settings for those 2 options or change them in any way? They are defaults?

Thanks again for you help, it is greatly appreciated.
Kathleen

 

[Bujitsu]

Kathleen,

The only way to check exactly what is on the tape is to use a Nortel utility in WinNT. Nortel have their propriortry backup system for Call Pilot so you cannot use Windows Back up software that comes with WinNT. The util opens a dos/command window and you issue commands to the tape unit. If you look in the docs for call Pilot "Maintenance and Diagnostics Guide" under "Performing system backups".
Unfortunately it is a distributors password. Which, I am sorry I cannot give to you. Please ask your support vendor.

We have a 702t Call Pilot server. You seem to have an in-skin (a card in the 11C)I have never worked on an in-skin.

I am not sure if in-skins can backup to a MS Windows share. But you might like to think about that, so that you could have multiple layers of safety.

Cheers,
Craig

 

[kmmcdanie]

Hi,

Thanks, actually we are on a Novell platform. I do appreciate the suggestion though! But back to the Nortel propriortry backup system - just so I am clear:

concerning the two default backups

SystemBackup

FullBackup

There is no way to look at the setup in the backup manager, to see what exactly each is doing? We would have to look at the tape to determine this?

You said that system backup does just the system and menus and full backup also includes the actual voicemails. How did you determine this? Is it listed in the manual/documention you suggested perhaps?

As I mentioned when we run a full backup it runs for 3 minute and what I noticed later is that the text reads "all items skipped".

I'm afraid I really need to find out because this is related to an issue regarding the FOIA or "freedom of information act".

Thanks again for your patience!
Kathleen

 

[kmmcdanie]

Also I apologize, I've just been reminded of the fact that the nortel card is NT and I'm sure that's what you were referring to!

Thanks again
Kathleen

 

[Bujitsu]

Hi,

Ok, the only way that in know that you can look at individual voicemail boxes is to do an archive. Even still you are only able to restore/backup the individual mailboxes NOT restore/backup the individual messages in the mailbox.

If you do a system backup then, as mentioned previous, you are only backing up the drive with the NT (Windows NT 4.0) OS (Operating System) on it.

**Important Note: Even though it maybe NT, DO NOT USE THE MICROSOFT SUPPLIED PATCHES!!! ALL PATCHES MUST COME FROM NORTEL!!

Reguardless of the fact that you have Novell, you can use an old windows 98 box with a shared folder (Microsoft file and print sharing) and point Call pilot backup to it. It is something you will need to set up in backup manager in the Call Pilot admin client.

I would imagine that you only have a small amount of voice mail boxes, hence you backup will be quick.

Backup manager only gives you an overall view, thus the "system" and "Full" backup. If you have the chance, then have a look on the drive of the Call Pilot card. You should see from an Windows Nt Point of view, a single large file, that is your voice mail boxes. This size depends upon licencing, ie. users, message storage time.

Looking at the tape will only tell you that it has a system and/or full backup.

"All items skipped"??? This could be the OS files that the backup software could not backup. Even on our 702t system when I do a system backup it states that some items are skipped. But look at you backup logs anyway.

FOIA. I would imagine that unless you change the tapes everyday, you would be overwriting the previous days backup instance. Thus making FOIA pointless.

Remember that unless you do an archive, when/if you do a restore, you will be restoring ALL Mailboxes.
Restoring an archive gives you the ability to restore individual mailboxes, again NOT messages in the mailbox.

Hope this helps,
Craig

 

[kmmcdanie]

Hi again,

I'm very sorry, I guess I'm not being terribly clear. I just have to verify which back up is actually backing up the voice messages "in the event" that we had to explain our procedure during a FOIA inquiry. I have to be certain about what we are and what we are not backing up. I do understand that we cannot restore one mail box and would be forced to do a complete system restore in order to retrieve archived voice mail.

Right now we have approximately 200 voice mail boxes in use on our system so if choosing System Backup only backs up the system settings and menus and it takes 2 hours - shouldn't the Full Backup take the original 2 hours plus the time it would take to backup the voice mail of 200 users?

Thank you for your patience!
Kathleen

 

[Bujitsu]

Hi,

Assumptions:
Call Pilot Admin Client Ver 1.07

Connection type:
Client / server.
My Call Pilot admin client connects across the network to the call Pilot Server IP address (E-Lan).

Option 1:
The only way to see what is on the tape is to go to the call pilot server and run a Nortel util. Which requires a distributor password. Then you can do a "ListTape". This will show a "SystemBackup" and/or "FullBackup_E".

Option 2:
In the Call Pilot admin client: System Administration -> Server Backup -> Backup Manager. This will show a window that will display the "Backup History". It will say the type of backup and the completion status (success/failure) etc.

In backup manager you need to make sure that you are backing up all drives. So you should have a schedule for the "SystemBackup" and/or something like "FullBackup_E" if you have it.

Our "SystemBackup" takes 27 minutes. And "FullBackup_E" = 14mins & "FullBackup_F" = 43mins.
Its backup speed depends upon your hardware. The 702t is a dual processor, hence it is going to quicker than yours. Backup is relative to your situation. For example, when you have scheduled the backup, what it is backing up, the size of the backup etc....

Let me know how you go. If you still have trouble, I will do some screen captures for you.

Cheers,
Craig

 

[vztech]

Hi hope this helps

A complete set of server backups consists of
— a system backup
— one secondary disk backup for each additional disk drive on your server
(for example E, F)

System backup
The system backup saves all your data on drives C and D. Schedule a system
backup to copy the following items to the specified backup device:
— the database
— Windows NT registry
— Multimedia File System (MMFS) volume 1
— Nortel Networks dynamic data files

Secondary disk backups
The secondary disk backup saves all your data stored on the additional disks on
the server. Each disk represents one volume.

Note: On a RAID system, you back up a partition on a mirrored disk pair where
two disks represent one volume. For example, if you have four disks, they equal
two volumes; therefore, you do two secondary disk backups for the two
volumes.
Schedule secondary disk backups to copy the following items to the specified
backup device:
— recorded user messages
— greetings
— customized prompts
— Application Builder prompts and applications

Excluded data
Server backups do not save the following software. If a catastrophic failure
occurs, you must reinstall this software as part of the complete CallPilot system
restore procedure:
— Windows NT 4.0
— CallPilot server software
— CallPilot client software
— Any PEPs applicable to your system