Voice mail attachments as something other than wav files

[klubar]

We have IPO 500 and some users have selected to have their voicemails sent as e-mail attachments (either copy or forward). This all works, but the voicemail files are big--about 1 MB per minute as they are attached as uncompressed wave files). Most other voicemail to email options (e.g., vonage, skype) attach the files as compressed mp3. Has anyone seen a way of automatically compressing the voicemail attachments before forwarding them along. This probably requires a intermediate email server to pickup and process the wave files and then forward them along.

The voicemail to email as wave files makes it kind of useless--and really hard to explain to users as they all know that mp3 take a lot less room and sound just as good. (Think iPod.) Pushing sound as wave files was pretty much dead by 2000.

 

[tlpeter]

You should take a holiday and relax
Yes it is 1 mb per minute but does that matter really ?
You could change it to a notification instead of emailing a voicemail


ACA - Implement IP Office
ACS - Implement IP Office
ACA - Voice Services Management
______________
Women and cats can do as they please and men and dogs should relax and get used to the idea!

 

[klubar]

The reason it matters is that downloading 6 mb (just three 2 minute messages) over email relatively slow (especially if using a wireless card when off site); then users want to save the files on the server forerver--or move it to a different inbox in Outlook...or forward the message.

50 users pushing 30 mb each (twenty 90-second messages each) is 1.5 GB per day or 30 GB per month.

It also is hard to explain to users...they ask their home systems like skype or vonage are so much better than the new office system.

Using notification kind of defeats the purpose of a universal inbox for managing incoming communications.

Some day office phone systems will join the 20th century.

 

[Escorthosis]

From all your other threads I presume that the management bought the IPO and you have to live with it.
Take TLpeters advise: cool down, take short holiday and then approach the IPOffice with a different attitude. It can do a lot of things. But some things can't be changed and if thats very disturbing, it should have been looked at before the installation. It's like buying a Mercedes without wanting to see a star anywhere, some things don't go together.

 

[kholladay]

I hate to say it but klubar has obviously been jaded on the IP Office beyond any hope of recovery. His comparisons are illogical (unless someone can help me understand where Skype or Vonage would fit into your normal business solution) and his complaints are petty (e.g. Phone Manager's color scheme doesn't change when you change your Windows desktop theme). I would love to provide assistance to any real issues or guidance on how to resolve any practical problems but to simply nitpick on the product because you don't agree with the way it works (without pointing out any real situations where it DOES NOT work) or complaining about the look because it doesn't match the Windows theme you picked out for Monday to match the color of your belt simply doesn't provide any real useful information.

Good Lord I need a scotch! Is it noon yet?



Kyle Holladay
ACA-I, ACA Call Center, ACS-I, ACS-M, TIA-CTP, MCP/MCTS Exchange 2007
ACE Implement: IP Office

"If it worked the way it should you wouldn't need me

 

[kurthansen]

Its 5 o'clock somewhere.

 

[tlpeter]

Almost Kyle almost


ACA - Implement IP Office
ACS - Implement IP Office
ACA - Voice Services Management
______________
Women and cats can do as they please and men and dogs should relax and get used to the idea!