Voice Announcements in CTI Groups 1

[Alpina]

Any ideas how to set up voice announcements in CTI groups using the VSU card? System is MX-ONE TSW13 with Application Link V4.SP21

 

[parnum]

RADSI to set msg on VSU
RAMDI to map msg to announcement
RAGAI to set announcement to group

application link is not used in this, this is ACD/VSU programming,

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[Alpina]

Thanks for that parnum. I was told by an "expert" that announcements can't be set up on CTI groups, only ACD groups.

 

[parnum]

I had a fault for a customer migrating from CCM to Solidus, they changed the ACD group setting to CTI and removed members, but did not remove VSU/ACD messages, and they were being played from VSU when I dialled Service Access for CTI number,

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