Vodavi STS DSS console

[ljclives]

Hello All. Vodavi challenged NEC tech here. My lone Vodavi customer remodeled and moved the main phone (x100) and 48 button DSS
Main phone works DSS does not. I verified that the DSS is indeed connected to a digital port. When you plug it in only a few buttons flash once - thats it no life.
Where do I start?

 

[nfcphoneman]

Flash 50, Page B, Button 1: Station Identification.

http://www.jacksonvilletelephone.com

Jacksonville Florida Telephone Systems

 

[ljclives]

Ok thanks Did it lose its connection to x100 just by unplugging and relocating it to another jack? It's on the same port

 

[mforrence]

If both the base phone and DSS are on the same respective ports, all SHOULD be the same. If it's not, you may have something else going on. As nfcphoneman mentioned, you need to id the station as a DSS and associate it with a keyset.

 

[ljclives]

Actually I meant that when they remodeled the room they just cut the jacks and relocated it and the ports for both stations remained the same. But yes x100 and the DSS are on two seperate ports and that did not change. So the DSS has been associated with x100 for years. I will get into programming and check; is it common for it to lose its association in programming? Going on site later is there anything else I should check if thats not it. Thank you for your help.

 

[mforrence]

If they cut the jacks, they may have damaged the port. That MAY be the cause of your angst.