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Vodavi Starplus STS, receive error message when retrieving VM 2

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BInnovations

BInnovations

Technical User
Jan 25, 2011
1
US
When trying to retrieve VM, receive error stating "Your mailbox is already in use". How can we get around this without resetting the mailbox and erasing the existing messages?
 
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If you have the STS and not the STSE and you have the inskin VM card on board, i would do a reset of the VM card,reason is your cpu battery could be low and you stand a chance of losing your system.
There is a reset button on the inskin card.
 
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