Vodavi Starplus DHS line 2 indication problems

[telemarksman]

Today I did a 4 line cutover on a Vodavi Starplus DHS SP 7000-00 Rev. 8 A.

I removed the four Telepacific Pots lines from the system and re-installed four lines from the Telepacific T-1 66 block. The 4 lines are in a hunt group.

Another tenant shares the sytem and so Line 5 and Line 6 are allocated to his two numbers. No changes were made for L5 nor L6

After doing the cutover now when Line 2 key is accessed it would give me a dial tone,
but when calling in on any line cross connected to Line 2 position I would not get any visual or audible indication on any instruments.

I could call line 2 from my cell, and although no visual or audible indication I could press the line 2 key and answer the call? I swapped line 3 and line 4 to the line 2 position and same problems followed to the Line 2 position but not the L3 nor L4. In other words when I move L2 in the hunt group to incoming L4 position everything works fine.

I did not touch any programming in any way.

Any help or suggestions would be great.

Thank you!!

alwayslearning

 

[mforrence]

You may not have touched programming, but it appears that it has either changed or there isn't a full understanding of how it was before. It sounds like that "line 2" key is not REALLY a line 2 key, but rather something else. You can likely acquire the programming manual from any number of sources and be off to the races.
Mike

 

[telemarksman]

It seemed to work fine for the customer before the cutover. Although I would possibly agree with your assessment, in this case I do not think there was a problem before.
Thanks

alwayslearning

 

[telemarksman]

I checked all the programming and it was all good for all the lines.
I hit the change prompt anyway and then cycled thru until I got day/nite ring still no good result on line 2.
Turns out they had expansion CO card, so I added line 2 to line 10, then reprogrammed line 2 button to line 10.

alwayslearning