We have set up a new virtual NuPoint and all is working except when user tries to set up mail box they get the tutorial prompts but can not change passcode no matter how many digits we attempt to use even though it is meant to be between 4 - 10 digits. we enter digits and after a short silence the prompt returns to say press 8 for user settings, any help i would appreciate.
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vNuPoint
- Thread starter MitelMark
- Start date
I have heard of this issue from another source. In that case, all other functions work OK. The system responds normally to digits, it just does not respond to changing the passcode (During tutorial in the other case). I haven't invested much effort in helping to troubleshoot the other site but your syptoms lead me to believe there might be something wrong in the latest release.
Time to call Mitel Methinks.
**********************************************
What's most important is that you realise ... There is no spoon.
Time to call Mitel Methinks.
**********************************************
What's most important is that you realise ... There is no spoon.
Supernova99
Technical User
I would agree with Bigsin this sounds like a one way audio issue.
So it is not 'hearing' the DTMF
If the local networks are added it might just resolve this.
Share what you know - Learn what you don't
So it is not 'hearing' the DTMF
If the local networks are added it might just resolve this.
Share what you know - Learn what you don't
In my other case it is definitely not one way audio. Both systems reside in the same subnet as well as the phones. Symptom only affects passcode. User can record greetings and names but not change passcode. The fact that MitelMark says the system responds with silence and then Press 8 for user options leads me to believe that the user has already entered then mailbox and as such the mailbox has accepted digits via the initial passcode.
MitelMark - Please confirm that only changing the passcode is affected.
**********************************************
What's most important is that you realise ... There is no spoon.
MitelMark - Please confirm that only changing the passcode is affected.
**********************************************
What's most important is that you realise ... There is no spoon.
When you say virutal Nupoint are you speaking of Nupoint in vMAS or Nupoint installed as a seperate virtual machine? Just curious, nothing else to contribute.
The single biggest problem with communications is the illusion that it has taken place.
The single biggest problem with communications is the illusion that it has taken place.
- Thread starter
- #7
- Thread starter
- #10
Found this out as well. If you need to import do it via the config wiz for the MAS. Importing directly to the Nupoint interface results in this issue.
The single biggest problem with communications is the illusion that it has taken place.
The single biggest problem with communications is the illusion that it has taken place.
Mitel TSB!!!
Article ID #
11-5162-00134
Article Title
MAS 2.2 Import Disallows NuPoint Users to Change Mbox Passcodes
Publish Date
Jan-24-2011
Body/Solutions
New installs of MAS 2.2 who use import to populate the MAS database will find that after doing so, NuPoint mailbox users are unable to change their passcode from default to anything else. This same symptom will also be seen if NuPoint mailboxes are created within NuPoint rather than via MAS Users and Services.
If import was used, then the MAS account for the affected users must be deleted and recreated in MAS.
If the issue arose because the mailbox was created outside of MAS, then create a user account in MAS, and normal functionality will be restored.
Mitel is working on a solution for the importing of users into MAS 2.2.
**********************************************
What's most important is that you realise ... There is no spoon.
Article ID #
11-5162-00134
Article Title
MAS 2.2 Import Disallows NuPoint Users to Change Mbox Passcodes
Publish Date
Jan-24-2011
Body/Solutions
New installs of MAS 2.2 who use import to populate the MAS database will find that after doing so, NuPoint mailbox users are unable to change their passcode from default to anything else. This same symptom will also be seen if NuPoint mailboxes are created within NuPoint rather than via MAS Users and Services.
If import was used, then the MAS account for the affected users must be deleted and recreated in MAS.
If the issue arose because the mailbox was created outside of MAS, then create a user account in MAS, and normal functionality will be restored.
Mitel is working on a solution for the importing of users into MAS 2.2.
**********************************************
What's most important is that you realise ... There is no spoon.
- Status