Customer uses VMX250i as IVR. Caller comes to system, gets a SDM and will be transferred back to PBX-ACD-Group according to the selection. It works fine. But temporarily there are no agents in ACD-Group. So there is a manual external calldiversion by supervisor in MD110. To make it possible to transfer the call, I have changed systemparameter13 and delayed the time (DDDDD) before attempting transfer (Because establishing the external calls lasts a few seconds). But now, in times agents are there (no calldiversion), transfer is also be delayed in VMX. So agents must wait a few seconds (getting a connection-prompt) before the call is transferred. Agents do not accept this, but I have no idea how to set VMX to avoid this.
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VMX250i-MD110
- Thread starter lalrl
- Start date
Hi
I have the same setup at some customers.
The sys par 13 and 85 must be like this:
.L SYS
Enter system parameter index.
:13
INDEX VALUE (LST/MOD) PARAMETER NAME:
13 FE L/M TRANSFER INITIATE CODE
F RE-CONNECT CODE AFTER NO ANSWER
F RE-CONNECT CODE AFTER BUSY
F RE-CONNECT CODE AFTER FAST BUSY
NONE TRANSFER COMPLETE CODE
.L SYS
Enter system parameter index.
:85
INDEX VALUE (LST/MOD) PARAMETER NAME:
85 NONE L/M RECONNECT CODE AFTER 3RD PARTY HUNG-UP
The changes mus be made in the INFO table:
Index 7 must be set to 20.
TABLE 2 (MAILBOX INFO)
1 INTERCEPT MAILBOX NONE
3 CALL BLOCKING NUMBER NONE
4 MAX DIGIT FOR MENU NONE
5 PREFIX DIGS FOR MENU NONE
6 PRE EXTENSION DIGITS NONE
7 RINGS BEFORE NO ANS 20
8 MSG WAITING RINGS 4
9 TIMES TO RETRY ON BUSY NONE
10 USE ALT TRANSFER CODES NO
11 DIVERT MSGS TO MAILBOX NONE
12 MSG WAITING NOTIF YES
13 AUTO GREETING ACTIV NO
14 OFFSITE ATTEMPT TIMES 2
15 OFFSITE SPEAK TIMES 3
16 OFFSITE SPEAK DELAY 5
17 OFFSITE PREFIX DIGITS 0
18 NEXT MAILBOX NONE
19 OFFSITE DIAL SYSP DIGS NO
20 OFFSITE END WITH POUND YES
21 FIFO QUEUE MSG MAILBOX NONE
22 MAXIMUM MSG LENGTH 6
23 MAX NUMBER OF MSGS 32
24 PERSONAL ASSISTANCE YES
25 QUICK GREETING ACTIV NO
26 AUTOTRANSFER TO ASSIST NO
27 MSG WITH AUTO TRANSFER NO
28 ANNOUNCE CALLS TO INT NO
31 OFFSITE ONLY IF URGENT NO
.
We have this system working for years.
BR doktor
I have the same setup at some customers.
The sys par 13 and 85 must be like this:
.L SYS
Enter system parameter index.
:13
INDEX VALUE (LST/MOD) PARAMETER NAME:
13 FE L/M TRANSFER INITIATE CODE
F RE-CONNECT CODE AFTER NO ANSWER
F RE-CONNECT CODE AFTER BUSY
F RE-CONNECT CODE AFTER FAST BUSY
NONE TRANSFER COMPLETE CODE
.L SYS
Enter system parameter index.
:85
INDEX VALUE (LST/MOD) PARAMETER NAME:
85 NONE L/M RECONNECT CODE AFTER 3RD PARTY HUNG-UP
The changes mus be made in the INFO table:
Index 7 must be set to 20.
TABLE 2 (MAILBOX INFO)
1 INTERCEPT MAILBOX NONE
3 CALL BLOCKING NUMBER NONE
4 MAX DIGIT FOR MENU NONE
5 PREFIX DIGS FOR MENU NONE
6 PRE EXTENSION DIGITS NONE
7 RINGS BEFORE NO ANS 20
8 MSG WAITING RINGS 4
9 TIMES TO RETRY ON BUSY NONE
10 USE ALT TRANSFER CODES NO
11 DIVERT MSGS TO MAILBOX NONE
12 MSG WAITING NOTIF YES
13 AUTO GREETING ACTIV NO
14 OFFSITE ATTEMPT TIMES 2
15 OFFSITE SPEAK TIMES 3
16 OFFSITE SPEAK DELAY 5
17 OFFSITE PREFIX DIGITS 0
18 NEXT MAILBOX NONE
19 OFFSITE DIAL SYSP DIGS NO
20 OFFSITE END WITH POUND YES
21 FIFO QUEUE MSG MAILBOX NONE
22 MAXIMUM MSG LENGTH 6
23 MAX NUMBER OF MSGS 32
24 PERSONAL ASSISTANCE YES
25 QUICK GREETING ACTIV NO
26 AUTOTRANSFER TO ASSIST NO
27 MSG WITH AUTO TRANSFER NO
28 ANNOUNCE CALLS TO INT NO
31 OFFSITE ONLY IF URGENT NO
.
We have this system working for years.
BR doktor
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