VMS Cover Rings

[thoroughlyconfused]

Our Partner Mail VS System has been set up for an incoming call to ring twice, then the automated attendant picks up with a list of options to choose from....."press one for ...bla,bla....two for....

Problem #1. I have tried unsuccessfully to reprogram the system for 9 rings according to the manuel under "VMS Cover Rings (#117).

Problem #2. If the caller does not choose an option number, the call is transferred back to the receptionist (caller is notified ....please hold while we transfer....)
but when the call is returned it does not ring again. It just appears as it was placed on hold (flashing light).

Help me PLEASE! [HAIRPULL]

 

[TouchToneTommy]

Use #506 to control the number of rings before the AA answers.

If you have a #117 program code in your system, it is so old that your choices on #506 are 1=Immediate=2 rings, and 2=Delayed=4 rings.

#117 is the number of rings before a mailbox answers a transfer.

#310 tells the Partner that there is a mailbox to cover to.

Check #105 to be greater than #117, and check #306 for each voice mail port to be 10.

 

[Westi]

check the "Call answer service operator" (CAS) in your voicemail, and check where the "dial 0 / timeout" option goes in your voicemail by default the day menu goes to the CAS night to the general mailbox.
Partner Mail VS what release, they are different from each other.
If the call is transferred to the operator but the reception phone only shows the line blinking on hold (ringing somewhere else looks almost the same) then that is the CAS,
TTT is right (as usual I might add) if you have the #117 option then it is an older version of Partner the new ones use #321 for the same thing but that is only for the extension coverage to the VM not for the lines.

Joe W.

FHandw., ACS

If you can't be good, be good at it!