VMPro queue loop: Numerical variables

[wsimmonds]

I'm trying to set up our call handling so that when people are queued for an operator, they have the option every minute to leave voicemail instead of waiting. Only the system needs to be set up so that after x cycles of this, it moves on to a different section.

This could be done by putting in x menu and assisted transfer actions, but it would seem more elegant to use a counter. At the moment I'm struggling to work out how to do this. I've tried Generic actions with Test Condition actions and User Variables with Test User Variable actions, but I can't seem to assign and increment numerical values for them. Is this possible? If not, is there another way around the problem, or do I have to do it the clunky way. btw, I don't have a vbscript licence, so I can't do it that way.

 

[Morrack]

I don't think even the clunky way would work. Every time your call comes back to the still queued callflow, how are you going to determine how far down the clunky path of menu tokens to go? Each time, as far as the callflow is concerned, it's like a new call.

Peter