VMPro Please Assist

[VNeilson]

Okay so the scenario is as follows:

One of our clients wants a call flow that they can change etc on the fly. It is for a helpdesk scenario. So basically what they want is to have if they have a network outage in area A they want to make a recording on the call flow that notifies callers of this. They want it (if there is no network outage) to automatically flow to the helpdesk instead of playing a recording. Is this possible without having the client use the VMPro Client to remove the recordings?

Any help would be greatly appreciated.

VMPro Version 8.1

 

[tlpeter]

Use group status and/or variables.

BAZINGA!

I'm not insane, my mother had me tested!

 

[VNeilson]

Thanks for your quick response.

My skills with VMPro aren't that good.

 

[amriddle01]

There are examples in the docs for VM pro, not really fair to expect us to walk you through it, it's not insanely difficult, give it a try and let us know how you got on

 

[intrigrant]

VMPro: Start > check group status > if "in service" continue call flow, if "out of service" play custom greeting and continue call flow
the group can be a dummy group in IP Office used solely to check the status
you can set the group status with shortcodes or buttons on phones

 

[sizbut]

Learn by doing is best. You have your main callflow module used for callers which branches based on testing the current value of a user variable. Route calls to that module.

You then have another callflow for yourself that tells you the current value of the user variable and lets you change it.

Stuck in a never ending cycle of file copying.