vmpro password reset

[azrael2000]

Hi All.

I have an issue where someone didn't write down the vmpro passwords for the Administrator / admin / root when they set up the system.
The system is a 8.1.73 IP Office 500 v2, with an 8.1.x vmpro server.

Looking through the threads, I found this:

http://www.tek-tips.com/viewthread.cfm?qid=1743483

Within the thread, a user says to do the following:

rlstiles:
OK, I finally have this Avaya crap figured out. For the situation above that AntoineVella has, open Manager, click on File > Advanced > Reset Security Settings (default). Choose the LINUX APP SERVER and continue with the rest of the prompts.

Once complete, you do not need to reboot. Open browser and go to

https://ipaddress:7070.

You can login with Administrator and Administrator. After login, you will be forced to change all of the passwords for the app server. Change them and you should be good to go.

Best of luck...

When I go into the system that has the voicemail pro server on it, open Manager, I don't see a "Reset Security Settings". I have "Erase Security Setting (Default)" which might be what he meant. However I do NOT see the LINUX APP SERVER item, which I assume is the vmpro server, even when I try to get to it with the IP address.

Am I looking in the wrong place?

Regards

 

[sizbut]

Start with telling us what type of Voicemail Pro server you have: Windows or Linux?

Stuck in a never ending cycle of file copying.

 

[azrael2000]

Hi sizbut:

I have a linux vmpro server.

CentOS release 5.7 (Final)
Kernel \r on an \m

Right from the beast when I attempt my first Administrator login.

Regards

 

[IPGuru]

Google linux root password reset

it is a reasonably straight forward process

you need to boot the system into single user mode, which should give you a root prompt.
from here you can use the passwd command to change the password of various accounts (& keep a note of them)

if all stages are done correctly then after a reboot you should be able to access the system again

one working it is time to educate the original installer by the following process

1) remove Cricket bat from back of skull
2) repeat step 1 rapidly until effective


Do things on the cheap & it will cost you dear

 

[azrael2000]

IPGuru.

Thanks for the information. And why would I damage a perfectly good cricket bat like that... (grin).

After talking with a bunch of people at the customer location and here, I think something else might be in play.

The fact that I can use the Administrator / Administrator to get into the vmpro client and Manager, I'm thinking that other hands were at play.
The customer has contractors who were "cleaning up"... and doing other things which might explain some things that are happening.

I will keep you apprised.

To be continued...

Regards