Vmpro intermittent emails

[rcc1000]

Hello everyone,

Have a customer with a 9.1.12 system & Voicemail Pro.
They just recently changed email servers to a cloud based.
He went in to the VMPRO & changed the settings, tested & all worked.
Now he is saying between internal & external calls the voicemail to email is working intermittently.

Anyone run across this before?

He is asking if there is a "Timeout" with the SMTP?
I have nothing programmed in the MAPI, just in the SMTP Sender & Receiver.

Is there a way to Monitor SMTP like you can for the Embedded voicemail? That way I can look for alarm codes.

All replies are appreciated.

Thanks

 

[janni78]

Is it a Server Edition/AppServer or VM Pro on Wndows?

"Trying is the first step to failure..." - Homer

 

[rcc1000]

Hi Janni,

It's VM Pro on Windows.

 

[janni78]

It differs a bit between version, later should have SMTP logging enabled and earlier you could do the following

[URL unfurl="true"]https://downloads.avaya.com/css/P8/documents/100018971[/url]

[URL unfurl="true"]https://support.avaya.com/ext/index?page=content&id=SOLN346374[/url]

"Trying is the first step to failure..." - Homer